About Us:

At First Resonance, we're on a mission to redefine the manufacturing landscape with our groundbreaking software solution, ION. Our commitment to innovation empowers cutting-edge companies across the globe to achieve excellence in manufacturing with superior speed, quality, and traceability. We are expanding our team and looking for a Manufacturing Implementation Engineer to bring their unique blend of manufacturing insight, project management prowess, and communication excellence to our Customer Success team.

Role Overview:

The Manufacturing Implementation Engineer will be pivotal in understanding our clients' manufacturing environments and developing strategic implementation plans to enhance their operational efficiency using our ION platform. This role demands a deep understanding of manufacturing processes, exceptional project management skills, and the ability to communicate complex plans effectively to executive teams.

Responsibilities:

• Conduct thorough walkthroughs of client manufacturing facilities to gain insights into their processes, challenges, and opportunities for improvement.
• Develop comprehensive implementation plans that leverage ION to enhance manufacturing efficiency, quality, and traceability.
• Present strategic plans to client executive teams, clearly communicating the benefits, expected outcomes, and timeline of the implementation.
• Lead the execution of implementation plans, coordinating with cross-functional teams to ensure timely and successful delivery.
• Monitor and report on the progress of implementation projects, adjusting strategies as necessary to meet project goals and timelines.
• Serve as a liaison between clients and First Resonance's product, engineering, sales, and marketing teams to ensure client needs are met and feedback is actioned.
• Continuously update knowledge and skills in manufacturing technologies, project management methodologies, and leadership trends to stay at the forefront of the industry.
• Provide technical training and support to customers and partners, ensuring they maximize the benefits of ION.
• Champion user engagement and retention strategies, creating automated tools and processes to enhance customer satisfaction.

Qualifications:

• Bachelor's Degree in Engineering, preferably in Manufacturing, Industrial, or Mechanical Engineering, or a related field.
• 5+ years of experience in a manufacturing environment, with a proven track record of improving manufacturing processes and outcomes.
• Strong project management skills, with experience leading complex projects from conception to completion.
• Excellent presentation and communication skills, with the ability to engage and persuade executive-level audiences.
• Deep understanding of manufacturing principles, workflow optimization, and efficiency enhancement.
• Proficiency in project management software and tools.
• Ability to travel up to 40% to client sites for assessments, presentations, and ongoing project management.
• Leadership qualities, including the ability to motivate teams, manage conflicts, and drive projects forward.
• Familiarity with modern manufacturing technologies (e.g., IoT, automation, data analytics) is a plus.

Benefits & Perks

• Health Insurance; medical, vision, dental, & life insurance.
• Paid Parental Leave.
• Employee Stock Option Plan.
• Team outings, group lunches, open office, happy hours.
• Paid holidays, sick days.
• Flexible Fridays (remote /work from anywhere) and PTO.
• 401K.